Appearance and Dress

All employees are expected to maintain appropriate standards of grooming, personal hygiene and dress during working hours and while on the Company’s premises. No wearing apparel, personal grooming, or hygiene practices should distract others or create a safety hazard for the employee or his/her co-workers. Rather, all employees must project a clean, neat and professional appearance with clothing that is in good taste and in accordance with the Company’s dress code policies.

Your supervisor will provide you with specific instructions regarding appropriate dress for your department and answer any questions you may have about Clear Link Networks appearance and dress standards.

Telephone and In-Person Etiquette

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Each employee’s behavior and attitude while on-the-job reflects back on Clear Link Networks and helps others form an impression of the company. This holds true for all staff interactions, whether with clients, family members, and/or other guests. One positive encounter with an employee of the company may be told to numerous other people, one of whom may know someone who needs the services offered by the Clear Link Networks.

Employees are expected to answer the telephone in a pleasant, courteous manner. The phone should be answered promptly (within at least three rings). Employees should be as helpful as possible, referring the caller if needed to a staff member who is qualified to assist the caller. All phone conversations should be conducted in a warm, professional manner.

Employees should always greet visitors as soon as possible after they enter the building. Even if engaged in another task, the employee must acknowledge the visitor and assure him/her someone will be right with them. If necessary, the staff person should locate another staff person who can assist the visitor.

Personal Phone Calls and Visitors

Employees should not receive personal phone calls at the Company, except in the case of an emergency. Outgoing calls may be made by employees only during rest or meal breaks and should be limited in time. Personal long-distance calls may not be made by employees unless calling cards are used. All outgoing personal calls must be made at an area designated by management.

Employees may not receive visitors at the Community nor bring children to work unless prior authorization from the Administrator is obtained. An exception to this policy is made when employees come to the building to pick up paychecks or attend special events/outings at the Community where visitors and/or children are invited.

Parking

Employees are requested to park in available spaces farthest from the entrance to the building and leave the parking spaces closest to the entry available for tenants and visitors. Swing and night shift employees, however, may park closer to the building entrance.

Smoking

The Comeau Building is a smoke-free building. Therefore, smoking is not permitted in the building or on the grounds other than within designated outdoor areas. Employees may smoke only during meal and rest breaks.

Alcohol and Drugs

The management of the Company is committed to providing a safe workplace for all employees. Consistent with that commitment, Clear Link Networks maintains an alcohol and drug free policy.

This policy prohibits the use, sale, distribution, manufacture or possession of alcohol or drugs, paraphernalia, the unauthorized use of prescription drugs, or any combination thereof, on the premises. In addition, this policy forbids reporting to work while under the influence of alcohol or drugs.

Solicitation & Distribution Of Literature

To avoid disruption of company operations, solicitation is prohibited. Unless prior approval has been obtained from the supervisor

Conflicts of Interest

A conflict of interest exists whenever an individual encounters a situation in which a personal interest might affect or call into question his or her judgment on behalf of the Company. For example, a potential conflict of interest exists when an employee is in a position to influence a decision made on behalf of the Company that may result in a personal gain for that employee or for a relative. Personal or romantic involvement with a competitor, supplier or subordinate employee of the Company may create a conflict of interest. Supervisor-subordinate personal relationships can also lead to supervisory problems, possible claims of sexual harassment, and morale problems.

If you are involved, or should become involved, in any of the types of relationships described above, you should disclose the relevant circumstances of the relationship to your supervisor, to determine if a conflict of interest exists. If an actual or potential conflict is determined, the supervisor may take whatever corrective action is appropriate based on the situation. Failure to disclose pertinent information regarding potential conflicts of interest may result in disciplinary action, up to and including termination.

Outside Employment

Employees of Clear Link Networks are not prohibited from holding other employment except in cases where the employee’s performance is affected or if the secondary employment might be a conflict of interest (e.g., working for a competitor). Any questions regarding this policy should be directed to your supervisor.

Workplace Romances

Employees of Clear Link Networks are not prohibited from dating, except in circumstances where one of the employees reports, either directly or indirectly, to the other employee. No dating is permitted in such circumstances. We will, however, consider requests from affected employees to transfer one employee to another position within the company for which he/she is qualified so that the employees are not in the same reporting lines.

Supervision by Relatives

The company typically does not employ relatives in positions where one individual may supervise the other, or where one would have responsibility for auditing the work of the other because of the inherent conflict of interest that exists.

Non-Disclosure and Confidentiality

Employees are responsible for safeguarding the confidentiality of information obtained in the course of their employment, including policies and procedures, forms, systems, or any information regarding employee positions and/or salaries. Furthermore, employees are prohibited from attempting to obtain confidential information for which they have not received access authorization. Any employee who discloses or uses confidential information (other than as necessary in the performance of his or her job duties) will be subject to disciplinary action, up to and including termination of employment and legal action as outlines in the agreement not to compete, even if he or she does not actually benefit from the disclosed information.

Employee References

All requests for references for current or former employees must be directed to the Supervisor. No other employee is authorized to release employee references.

Grievance Procedure

Clear Link Networks strives to foster a good working environment and positive working relationships between employees. However, as in any organization, problems or differences of opinion may occasionally arise. In such a case, we believe those involved in the disagreement must be given an opportunity to resolve the issues. We recognize that fair consideration of each person’s perspective is essential to the success of the Company and encourage employees to discuss their concerns with management.

Employees are also encouraged to discuss with their supervisor any concerns about the company they feel are not being addressed appropriately. Such concerns may include client complaints, security problems, unsafe conditions, persistent odors, continued shortages of equipment or supplies, and/or employee accidents.

If you have a concern, first discuss the issue with your supervisor. You may also wish to formalize your grievance with a written summary of your concerns. Your supervisor should respond to your concern within at least seven days.